Help Center
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Most Viewed Questions
Where is my Order?
After placing your order, we will provide you with an estimated delivery date for your order included in your Order Confirmation email. This estimated delivery date includes production as well as extra time to account for weekends and/or national holidays.
In the event of a backorder, we will provide an approximate date of shipment.
After Ordering
- After you checkout, your order is sent to our production team.
- We will send you an email with your order number and confirmation. If you don’t see this email, please check your promotions folder and junk mail before reaching out.
- We make all of our products (with lots of love) in Canada and the US as they are ordered. We are currently working with a production time of 3-8 business days before products ship.
- If you need expedited shipping please contact us prior to placing your order so we can arrange it for you!
Do Your Products Work in Bathrooms?
As long as the material matches the wall texture (smooth or textured) and the walls are clean and dry before application, the decals will adhere to the walls! It's worth noting that our products work best if there is ventilation in humid environments (like during showers), so be sure to crack a window or turn on the fan and you should be just fine!
How Do I Remove Decals/Wallpaper?
Removing your vinyl wall decals or wallpaper may seem daunting, but it’s even easier than it was to install them in the first place!
1. Use a hairdryer.
It sounds a little crazy, but aim a hairdryer a few inches from your decal or wallpaper corner. The warm heat will loosen the adhesive, making peeling easy.
2. Start at the corner and peel.
If you have trouble getting it to peel up at first, use a butter knife or something with an edge that you can slide under to help you grip enough of the vinyl in order to pull. Peel slowly at a 45-degree angle.
3. Peel slowly.
Continue to aim the hairdryer at the next section as you slowly peel, allowing the warm air to loosen the adhesive as you go.
4. Repeat.
Feel free to tear the decals into small sections if it makes it easier to remove the excess vinyl as you go from your work area.
Boom! You’ll be looking at a clean wall ready for new decals in no time!
Do You Have Textured Walls?
There's an easy way to find out! Simply run your hand up and down the wall. Does it feel smooth or is there a slight variation or bumpiness? If you feel some bumpiness, you have textured walls! Drywall is a classic example of a "smooth" texture whereas plaster and stucco are often textured. If you live in the American Southwest, there's a good chance your walls may be textured. The best way to know for sure is to order a sample of our products to see what sticks! Or, feel free to send us a picture of your wall and we can help you!
We absolutely recommend trying one of our samples before you buy a full pack, but please keep in mind our sample decals are smaller and thus may stick a little differently than a large-scale design. -Click here to test out our samples!
Here is an article that addresses which surfaces we classify as textured.