We make all of our products as they are ordered, so please allow 4-8 business days for production before shipment. Please bear in mind that orders are only processed and delivered Monday through Friday, excluding holidays.

Once your order is shipped, we will let you know with a shipping confirmation email. Feel free to follow along with your package's journey using your tracking number. If you don't see a tracking number, it means your package is under the 1 lb threshold and didn't qualify for tracking.

 Don't worry - your order is on the way and should arrive within our estimated shipping times!

• The expected shipping time for domestic orders is approximately 1-8 business days

• The expected shipping time for international orders is approximately 3+ weeks

If you haven't received confirmation that your order has shipped yet, it's possible that your shipping confirmation is in your spam folder. Try searching for 'Urbanwalls' in the search bar - it should pop right up!

Holiday Times:

With current shipping times, order before December 13th to ensure you get everything on your list. Please keep in mind that once your order, production time is 5-7 business days and is not included in shipping time estimates. 

Orders placed after the specified dates and times above cannot be guaranteed for holiday arrival. Once your items have shipped, you will receive a confirmation email with a tracking number; however, items not ordered together may be shipped on different dates.

Thank you for your order! If you haven't received your shipping confirmation with tracking information yet, don't worry - we can help.

Check Your Spam Folder

If you haven't received confirmation that your order has shipped yet, it's possible that your shipping confirmation is in your spam folder. Try searching for "Urbanwalls" in the search bar - it should pop right up!

Your Order is Under 1lb

 If you received your shipping confirmation but don't have a tracking number, it's likely because your order was under 1lb and didn't receive tracking. Don't worry - your order is on the way and should arrive within our estimated shipping times!

• ​​The expected shipping time for domestic orders is approximately 1-8 business days
• The expected shipping time for an international order is approximately 3+ weeks

Order is Still in Production

If you can't find your shipping confirmation, it's possible that your order is still in production. We make all of our products as they are ordered, so please allow 4-8 business days for production before shipment. 

Please bear in mind that orders are only processed and delivered Monday through Friday, excluding holidays. If you have any further questions about the status of your order, please don't hesitate to reach out - we'd be happy to help!  Thanks for choosing us!

If you need any additional assistance or have any questions, don't hesitate to submit a request - our customer service team will be more than happy to help. We look forward to hearing from you!

Promo codes may be entered into your cart at checkout. In the right-hand column, click gift card or discount code and enter the code. Only one promo code may be applied per order. Promo codes cannot be combined with other offers. Promo codes do not apply to gift cards.

Make sure the code is case sensitive and spelled correctly. Discount codes will work work on all of our products excluding the Trendsetter Collections. 

Please note that exclusions vary from promotion to promotion.